We want you to absolutely LOVE your Hollywood Ten Minute Sew-In! If for any reason you do not love it, then we are one of the few hair companies that actually allow you to send it back within 14 DAYS for an exchange or refund (*minus shipping/restocking fees). How are we able to have such a flexible return policy? Because our product is so good we rarely have returns or exchanges. Our customers fall in love with their Hollywood Ten Minute Sew-In and time and time again. They love it so much, they come back to order additional textures, lengths and styles. We promise you will love your unit too or your *money back! Visit our full return policy details here.